Refund Policy

Created on 12 December, 2023 • 2,334 views • 1 minutes read

1. Overview

Welcome to CleverPopup.com (the "Service"), operated by CleverPopup Inc ("us," "we," or "our"). We strive to provide a positive experience for all our users. This Refund Policy outlines our approach to refunds for any purchases made through CleverPopup.com.

2. Refund Eligibility

2.1. 30-Day Money-Back Guarantee:

• We offer a 30-day money-back guarantee on your initial purchase of any paid plan. If you are not satisfied with the Service within the first 30 days, you may request a refund.

2.2. Refund Criteria:

• To be eligible for a refund, your request must be made within 30 days from the date of your initial purchase.
• Refunds are only available for the initial purchase and not for any subsequent renewals.
• Refunds are not applicable to any fees paid for additional services, add-ons, or customizations.

2.3. Requesting a Refund:

• To request a refund, please contact our support team at support@cleverpopup.com.
• Include your order details, the reason for the refund request, and any relevant information to assist us in understanding your concerns.

3. Refund Process

3.1. Refund Approval:

• Refunds are subject to approval by our support team.
• We reserve the right to deny a refund request if we determine that the request does not meet our refund criteria.

3.2. Refund Method:

• Approved refunds will be processed to the original payment method used for the purchase.

3.3. Refund Timing:

• Please allow up to 10 business days for the refund to be processed.

4. Non-Refundable Circumstances

4.1. After 30 Days:

• Refund requests made after the initial 30-day period from the date of purchase will not be eligible for a refund.

4.2. Renewals:

• Renewal fees are non-refundable. Refunds are only applicable to the initial purchase of a subscription plan.

4.3. Abuse of Refund Policy:

• CleverPopup Inc reserves the right to refuse a refund request if we suspect abuse of our refund policy, including but not limited to multiple refund requests or misuse of the Service.

5. Contact Us

If you have any questions about our Refund Policy, please contact us at support@cleverpopup.com.

6. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes and clarifications will take effect immediately upon posting on the CleverPopup.com website.

By using CleverPopup.com, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

Thank you for choosing CleverPopup.com!